Customer Support & Success Domain Expert

Join Mercor's platform as a Customer Support & Success Domain Expert and contribute your writing skills to an AI lab's generative AI initiatives. In this full-time, 40-hour-per-week remote role based in the United States, you'll apply your expertise in customer support, success strategies, and technical onboarding to help refine how AI models understand real-world customer interactions. Your writing work will involve documenting processes, creating guidance materials, and providing domain knowledge that feeds into AI training and model development.

This position suits beginners with strong writing abilities and a generalist background who are eager to work at the intersection of customer experience and AI development. You'll collaborate with a cutting-edge GenAI team building advanced language models, where your insights help shape how AI systems learn to handle customer-facing scenarios. No prior AI experience required—just clear communication skills and the ability to articulate domain knowledge in writing.

Compensation ranges from $55 to $80 per hour, with full-time commitment. This is an excellent opportunity to participate in AI data work and model development while working remotely from anywhere in the United States.